Training Officer

Zambia

Purpose of the Role:

The Training Officer is responsible for coordinating, administering, and supporting the delivery of all learning and development activities across multiple remote project sites in Sub-Saharan Africa. This includes maintaining training records, ensuring compliance with country-specific legislative requirements, supporting onboarding, coordinating operational and safety training, and ensuring data accuracy to enable workforce capability across catering and facilities services operations.

Key Responsibilities:

  • Learning Administration

    • Coordinate logistics for all training (scheduling, enrolment, venues, travel, facilitator coordination).

    • Maintain accurate learning records, attendance registers, assessments, and certificates.

    • Consolidate monthly training trackers and ensure data accuracy.

    • Support onboarding and induction programmes.

    • Maintain and distribute SOPs and training materials.

    • Maintain centralised annual training calendars.

  • Learning Compliance & Governance

    • Ensure compliance with SETA, QCTO, and local labour legislation across Sub-Saharan Africa.

    • Support WSP/ATR submissions and country-specific requirements.

    • Maintain audit-ready documentation.

  • Reporting & Analytics

    • Prepare accurate monthly, quarterly, and annual training reports.

    • Track participation, completion, and assessment data.

    • Maintain dashboards for KPIs and compliance.

  • System & Tracker Management

    • Maintain digital and manual training trackers.

    • Ensure data accuracy in LMS, HRIS, and Excel systems.

  • Skills Planning & Development

    • Facilitate annual Training Needs Analysis (TNA).

    • Maintain Skills Matrix and competency records.

  • Learning Impact & ROI

    • Evaluate training effectiveness and ROI.

  • Training Interventions Coordination

    • Coordinate legal and compliance training.

    • Manage SOP/SWP/PTO training and QCTO programme tracking.

  • Talent Pipeline Support

    • Support bursary, internship, and apprentice programmes.

  • Teamwork & Self-Management

    • Demonstrate accountability, proactive communication, and teamwork.

Required Qualifications and Skills:

  • Diploma/Degree in HR, Training, Education, or related field.

  • ODETDP/ETDP certification advantageous.

  • 3+ years training coordination experience.

  • Experience in mass catering or mining advantageous.

  • Ability to travel across Sub-Saharan Africa.

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